Frequently Asked Questions
Find answers to common questions about our Japanese fashion collections
Are your sizes based on Japanese or US standards?
We provide a detailed size chart on every product page. Generally, Japanese sizing runs smaller, so we recommend sizing up or checking measurements.
Do you ship directly from Japan?
Yes, all our authentic apparel and accessories are shipped directly from our warehouse in Tokyo to ensure quality and authenticity.
How do I care for my traditional garments?
Most of our contemporary items are machine washable, but for delicate fabrics like silk or hand-dyed cotton, we recommend dry cleaning or hand washing.
Can I track my international order?
Absolutely. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.
Are customs duties included in the price?
Customs policies vary by country. Any import duties or taxes are the responsibility of the customer upon delivery.
Do you restock sold-out items?
Many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the specific product page.